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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
402 ratings and 217 comments received in the last 90 days.
01 June 2025
Izzie was very easy to talk to and very helpful at oldbury bmw and delivery was on time
27 May 2025
The service was exceptional and Luke Massey was professional, personal, knowledgeable and made the whole experience effortless. Plus the cars are high quality and look amazing Overall it was a wonderful experience
25 May 2025
Luke gave me regular updates regarding my purchase & was always able to answer any questions I had & went above & beyond my expectations.
22 May 2025
Answered all my enquiries, never had an issue with anything, nor no problems arised. Everything was clearly explained and detailed.
22 May 2025
Izzie was very good from start to finish
06 May 2025
This is my second brand new car from synter oldbury, and the reason is due to how I have been treated by Simon Warr, Louie Zwane and Izzie. They have been amazing throughout the process to hand over and I highly recommend. They have been professional
05 May 2025
We dealt with Alex Rousianos, who had only been with BMW for a week. He was so accommodating and polite and nothing was too much trouble. He never rushed us, in fact the branch had been closed half an hour when the deal was sealed!
03 May 2025
Very quick to be able to pick my new car up and didn't mind me test driving different cars , nothing was too much hassle
02 May 2025
Presented and dealt with really well
19 April 2025
They organised a better deal for me and Klaudia and Chris were great in explaining everything as well as providing excellent service.
13 April 2025
Severe was very good
12 April 2025
Louis, Chris and James were all amazing. Great service
10 April 2025
From start to finish Louis made our whole experience of buying our first car truly memorable and special. Louis took care of everything and followed up with me on numerous occasions. He handled the sale very professionally and is a true asset to BMW
08 April 2025
Extremely and completely satisfied, as stated above, Luke kept in regular contact to make sure I was up to date with the delivery of the car as well as when it was ready for me to pick up. He worked after hours to accommodate me and my work rota.
06 April 2025
Sales person - Louis Zwane, did a great job during the car handover. Very satisfied, well done.
06 April 2025
Even though there was a hitch in the transport of my car the staff stayed late to process the car and get it delivered to my home .
04 April 2025
Upgrade to Top Class
04 April 2025
Sytner Oldbury is one of the friendliest and best Dealers out there, the team are fantasic and I couldn't ask for more.
03 April 2025
All sorted ready to collect
02 April 2025
Kept in throughout the process
01 April 2025
The interaction with the sales team was great no issues at all and all needs met
01 April 2025
Excellent customer service from James Lloyd Roberts
01 April 2025
Everything was just perfect, I received the car which I wanted with all the spec I asked for. We got it right first time round. Luke Massey was very good the way he handled everything always called me back when I tried to reach out to him.
31 March 2025
Loved it
31 March 2025
James was so good to deal with.
30 March 2025
Aftercare has also been excellent nothing has been too much trouble both pre and post sale
29 March 2025
Great service
26 March 2025
Friendly professional service
26 March 2025
Luke was amazing. Kept us updated throughout the whole process and we didn't have to worry about a thing.
26 March 2025
Everyone was really friendly
18 March 2025
Excellent customer service by the team all around. Jessica, Paul, and Simon were amazing.
17 March 2025
Doing business with Jessica and Sam was a pleasure, they looked after me during the build spec and finance calculations. Jessica kept me updated on the progress of the order even when I made a change to the spec.
17 March 2025
Good customer service.
17 March 2025
Service provided by James Lloyd Roberts, Simon and the whole team made the experience for my wife's new car a success.
16 March 2025
Friendly, seamless, and easy purchase experience.
13 March 2025
Discussed new car in detail, finance agreement, extras and went through setting up car and controls with Jessica on delivery. She was always available to answer any questions. Very prompt replies.
13 March 2025
From my very first contact with the centre over the phone through to handover, the centre exceeded my expectations each and every time. Every query was responded to promptly and changes to my order were handled with ease.
13 March 2025
Love the car, and appreciated the service I had from Jess
08 June 2025
Good service polite staff
07 June 2025
Very welcoming and always seem pleased to help
06 June 2025
The service is sold as a 90 minute process when booking. However, it took 135 minutes. Whilst this is not a long time, it is a significant delay to that specified, especially when you are waiting in the service centre for the car.
06 June 2025
As above
06 June 2025
so rude
05 June 2025
Car was kindly valeted but when picked up the side was splattered with a white substance . Shame I did not notice when picked up the car
04 June 2025
Booking process really easy, constant updates on work, video walkarounds. Only criticism is the cost but BMW offer good payment options.
03 June 2025
I always know the services you give will leave me satisfied
02 June 2025
Very satisfied no complaints
02 June 2025
Very pleased very expensive
31 May 2025
Did not get a free wash and vacum my car that book in advance.
29 May 2025
I left 18 custard cream biscuits before my service when I got the car back 18 biscuits were counted
29 May 2025
As above.
29 May 2025
Very friendly and excellent customer service
29 May 2025
The issue of the car squeaking has not been fixed. Had to wait 3 days for my car to be sorted with no one touching my car for a whole day. Then to top it off, i was charged £150 for diagnosing the issue when the issue hasnt even been fixed. Not buyin
29 May 2025
Nothing is too much trouble
28 May 2025
Service , and flexible times
28 May 2025
Workshop seemed overbooked or understaffed. My 90 minute appointment was literally 190 minutes. Service staff were constantly fielding customer rants for something that was beyond their control. Icing on the cake was to be charged the full MoT price.
27 May 2025
Everything was explained clearly
26 May 2025
see above
26 May 2025
The team worked very well. Stephen was very helpful and efficient
25 May 2025
I was treated nicely
25 May 2025
My car fob is not working good since i got back my car
22 May 2025
See Q1
22 May 2025
As stated in above box.
18 May 2025
Hi i had my car brake fluid and engine oil changed. However bmw didn't update in my car infotainment system. I had to come back again next day just to get it updated. Upon arrival the staff member was not very helpful. I have been disappointed withit
18 May 2025
I was more than satisfied
18 May 2025
Made to feel I was a special customer
17 May 2025
Good morning, Avi. To answer your questions please see my answers below . How was your booking/visit Booking was so confusing, I just needed a MOT but my app wouldn't let me do that, the only option close was to select a service at £105
16 May 2025
Same experiences again no changes haven't even got time to waste with this dealership anymore
13 May 2025
Good. Just abit longer than expected but otherwise good.
13 May 2025
Slick
13 May 2025
Did the job required
12 May 2025
Quick turnaround time.
12 May 2025
Dissatisfaction with the poor service, incompetence, one excuse after another why they needed to do additional things. Sounded like the technicians/ mechanics blundered through the job, with BMW at the end giving me an unfair bill for over £3560.
08 May 2025
Very satisfied. Was well looked after
08 May 2025
Great service
05 May 2025
No faults with service they provided
04 May 2025
Staff (Reece) were good when ringing for updates on my car and keeping me up to date but there was just a delay with my car in the workshop which resulting in them having my car for 3 weeks.
04 May 2025
Everything went smoothly and to plan
04 May 2025
Lies, broken promises & long winded excuses
04 May 2025
The service was good
04 May 2025
?
03 May 2025
First impressions count. Ladies at the desk very professional
03 May 2025
Great at keeping me up to date, was polite and very helpful.
02 May 2025
Work in progress updated and completed to agreed time schedule.
01 May 2025
Nothing more could have been done, exceeded my expectations
29 April 2025
Impressed with the overall service and felt listened to in terms of current issues with the car that were taken on board and addressed. However I feel the service has been let down by how the car has been washed, leaving it streaky and dirty.
29 April 2025
Very helpful and went the extra mile to show solution to issues.
29 April 2025
As above
28 April 2025
Same as above
28 April 2025
The whole experience was very positive
28 April 2025
On this occasion I was well looked after
27 April 2025
The service is very quick
27 April 2025
As above
27 April 2025
Took a bit longer than I was initially told it would.
27 April 2025
Front tyre got punctured while in the shop, thankfully I had not got my new tyres yet. Went to get in the car after it was done and had to go back in to get help as it had been parked right up against another vehicle.
25 April 2025
Reece has provided great customer service, re-assuring me that my car was in good shape and no work was required in the immediate future. Excellent experience!
24 April 2025
Competitive prices
24 April 2025
They dealt with the service promptly.
24 April 2025
Kept informed throughout
23 April 2025
Overall yeh service was top!
23 April 2025
Frist class service.
22 April 2025
Everything was ok and pleased to have car cleaned, but: More than 8 hours for an oil service seems a long time
22 April 2025
Service complete kept updated throughout the day
21 April 2025
Communication very good
21 April 2025
Work completed well
20 April 2025
Despite issues on first visit due to workload and then the car not being ready in the second visit , the service and communication was excellent .
19 April 2025
Good service and polite staff
19 April 2025
Sytner oldbury is the worst service I have ever received I used to rave about how well oldbury treated me but now when I'm asked about sytner oldbury I tell people to go and elsewhere
19 April 2025
I'm not because of the time it took to complete the work, inconvenience of coming back and forth,time wasted in the process and the damaged caused to my interior.
16 April 2025
Great service and fantastic communication
16 April 2025
free checkout and cleaning.
15 April 2025
Always prepared to go the extra mile. Always a pleasure to be in the dealership and receive a warm welcome.
15 April 2025
Again down to service and being informed all the way through
15 April 2025
Good job
15 April 2025
Wasn't allowed to sit and wait in the showroom for my car whilst it was serviced even though there was plenty of space in the waiting area.
14 April 2025
Very professional service!
14 April 2025
The service at Sytner Oldbury was very good. I booked my car in via the online form and promptly received a phone call to confirm this. I then had a call the next to change the location to the Accident Repair Centre, which was more convenient for me.
14 April 2025
I had to return the vehicle the following day due to a potential leak.
13 April 2025
I requested for a complimentary wash and vaccum. However It was not done
13 April 2025
I paid for diagnostics and radar calibration, but the faults remain unresolved. Poor communication, wrong contact details, no apology or consideration for time off work. Any further help tied to more payment-extremely disappointing experience.
12 April 2025
It's always a positive vibe
10 April 2025
As soon as I arrived I was welcomed by reception who took me down to Monisha who was dealing with with my recall,she was very friendly,professional and kept me updated all day,booked me in quickly which was very nice.car also cleaned lovely thank you
10 April 2025
Recall was done quickly, kept informed throughout. Steve (?) was lovely.
10 April 2025
Professional and streamline
09 April 2025
Logan Chapeyama, my service advisor, was very polite and did his best to keep me updated throughout the duration of my car being repaired. The repair took longer than planned due to complications and a courtesy car was arranged for me for the weekend
09 April 2025
All excellent on the day
09 April 2025
All.went well
09 April 2025
The reception staff and representatives were excellent anything else please refer to previous answer
09 April 2025
Reece was very helpful and welcoming. Kept me well informed throughout the whole process of my service. A credit to Sydney oldbury.
09 April 2025
Great customer service
08 April 2025
Steven kept me informed of progress and ensured I was comfortable whilst I waited
08 April 2025
I was kept informed of a Ll updates on my service
08 April 2025
I didn't need to do anything BMW done it all for me great stuff.
07 April 2025
Looked after me with a lift back home.
07 April 2025
Steve Woughton was a very nice guy to deal with. Nothing was too much trouble for him. Exceptional service above and beyond in my opinion
07 April 2025
No problem with the service. Took a long time to get the car booked in
07 April 2025
Was jus a good experience all round
07 April 2025
It was faultless
07 April 2025
Again poor customer service.My service advisor seamed to be poorly trained and unable to communicate with customers.
06 April 2025
Nothing was too much trouble.
06 April 2025
I got a very friendly service from Simon in comfortable surroundings and next time I visit I will know what to ask for. One little comfort, my key fob failed to operate the doors whilst out even after a battery change,a phone call to BMW fixed it
06 April 2025
Good has above parking
06 April 2025
I don't think anything could be better
05 April 2025
I was very happy the way Olly kept me updated with car, Also he made sure everything was okay and made day easier tbh. Olly is an asset to your company. Good work Olly. ??
04 April 2025
No faults
04 April 2025
Told Saturday morning on arrival to pick up car that 3 tyres were damaged and it would fail mot so told sytners to replace all 4 and if check had been done Friday as initially scheduled tyres could have been ordered earlier. ??
04 April 2025
Feel dissapointed that with the reputation BMW has for driving experience, I'm not getting it Having now moved to North Devon , I need to find the nearest service centre to take car back in as soon as I can
03 April 2025
Again Logan was excellent and my service was quick.
02 April 2025
Was quickly attended by staff upon arrival, who were very welcoming Was Not rushed when spoken to even though it was busy
02 April 2025
No problems
02 April 2025
Work completed in very quick time
02 April 2025
The only person deserving of good character and recognition is Logan service advisor Genuine chap and done his best to accommodate. I still have a outstanding complaint with BMW raised and have not heard back.
02 April 2025
Noticed issue with windscreen wash on day of collection but due to this being Christmas Eve was unable to fix. Taken three appointments to fix which means three days I've had to take time off work which caused me issues
01 April 2025
Job not completed correctly
01 April 2025
Work carried out on good standards
01 April 2025
Was notified with updates on the progress of the service, also provided a tracker that I could check the status of the work. Video evidence of the service was also provided.
01 April 2025
Very happy will be returning
31 March 2025
Stephen Worton and Simon Watts at Sytner Oldbury made the whole process run smoothly from start to finish - thanks guys!
30 March 2025
Excellent and good service
30 March 2025
After a very long time the gentleman who served me (Stephen Worton) was great - very polite over the phone, and when I arrived. Saw me to my car too. Very professional not seen someone like that for awhile. So, thank you to Stephen.
30 March 2025
Reece maynard was my advisor on the day of my visit, and he was very understanding and helpful. This was my first time at the Oldbury centre and I was satisfied with my experience
29 March 2025
Overall good and smooth process
28 March 2025
Completed the job snd kept informed
28 March 2025
Amazing job
27 March 2025
Carried the Service/MOT within the agreed time allocated and to my satisfaction.
27 March 2025
It was a hassle free visit.
26 March 2025
Works were completed within the day. Quick and efficient service.
26 March 2025
Still awaiting the service chap to call and explain the service packs available. Lilly my service advisor was exceptional and professional and a credit to the business.
26 March 2025
Friendly and helpful staff and a complimentary car clean
25 March 2025
When they tried to change the brake bulb they broke the cover but I wasn't informed at the time. After 3 hours waiting they said someone had gone to Euro Part to get the correct bulb but it was still not replaced. Rebook for diognosis £140 an hour.
25 March 2025
Took 48 hours to diagnose an impact sensor fault and get it fixe. Bonnet was open when I picked up the car and hard to close, not sure what happened while the car was in the garage.
24 March 2025
Good experience all round
24 March 2025
Logan was professional And friendly and kept to his timescales
23 March 2025
Good service thanks
23 March 2025
Stupidity turned up a week early for the service, but like true guest focused Ryeece is managed to fit the service in.
23 March 2025
Excellent service
23 March 2025
Very happy
22 March 2025
Very good service
20 March 2025
Phenomenal service! I make sure I always have the pleasure of being seen to by Tasha McGovern and she is amazing! So easy to book with, superb professional service and great communication throughout. 100% satisfied every single time! THANK YOU!!!
20 March 2025
Same as above
20 March 2025
Great service and advice, car returned clean and polished
20 March 2025
Gary and the team were excellent
19 March 2025
No waiting to drop car off and car was ready when came to pick up
19 March 2025
Outstanding customer service, listened to me and resolved my problem.
19 March 2025
Asked them to check tyre pressures and they were 3 psi difference between the 2 front tyres
19 March 2025
Satisfied with service
19 March 2025
Experience was excellent
19 March 2025
I use to go to your Tamworth Dealership but my last visit was very disappointed hence I booked my car with you at Oldbury
19 March 2025
My car was in for a MOT and overall health check. My service advisor was excellent and updated on a regular basis
19 March 2025
I'm very satisfied and the work carried out was explained clearly by Tasha.
18 March 2025
Overall dealt with very well and professionally.
18 March 2025
Good communication from Oliver . Managed to get warranty to cover my repair and have car ready for collection promptly
18 March 2025
Although I had to wait for some days for an appointment, the issue was quickly diagnosed and fixed as soon as parts came in. The service agent, Reece kept me very well informed throughout
18 March 2025
Despite the initial mishap they Made sure my car was ready when I needed it and also explained what had been done. Very informative.
18 March 2025
Dealt with a lovely young man called Logan would've been 100 stars if there was an option, very professional kept me up-to-date throughout great customer service all round!
18 March 2025
Completely satisfied
18 March 2025
I dred going there but I have no choice as that's the closest to me.
18 March 2025
Service was excellent.
18 March 2025
No complaints
17 March 2025
No problems
17 March 2025
I was really satisfied with my service experience at Sytner Oldbury. Reece Maynard was great, kept me informed every step of the way and even took time out of his lunch break to update me, which really shows his dedication. He made the process smooth
17 March 2025
The only "gripe" was I was unable to have the car washed/valeted because the "car wash" was broken
16 March 2025
As above due to some issues on day can not give 100% perfect score but happy with way team have sought to resolve post the poor experience on the day
16 March 2025
Best
16 March 2025
As above.
16 March 2025
Always make me feel comfortable and ask me if I need anything while waiting.
16 March 2025
Staff are polite and make sure the offer you drinks and are generally accommodating.
16 March 2025
My service advisor kept me informed all the way through and the fault was rectified
15 March 2025
same as comments above
14 March 2025
Service from Lily is great and always has been. Keeps me well updated and accommodating where needed.
14 March 2025
Good communication . Kept informed on progress.
14 March 2025
Could have been better informed on the progress of what was happening with my car
13 March 2025
Car vacuumed inside Boot didn't look like was Opted not to have dark wash my choice to prevent being scratched
13 March 2025
Only downside was that there weren't enough parking slots, also there was no loan car available for me when my car was being serviced.
13 March 2025
Not satisfied
13 March 2025
I'm not to good at reading so I find it a bit hard
03 June 2025
Good experience