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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
289 ratings and 157 comments received in the last 90 days.
24 July 2025
they were very welcoming all of the people at the showroom as we felt very comfortable
20 July 2025
Car is amazing
13 July 2025
I was highly impressed with the level of knowledge, professionalism and courtesy that the BMW centre had surrounding my entire purchase. I was left feeling relaxed and extremely happy with my experience. The delivery of my new car was incredible!
11 July 2025
Taking delivery of the car was made special. All the necessary paperwork and getting the car ready to drive off was available to me .
11 July 2025
Very satisfied with the car.
09 July 2025
From start to end it was supportive to my needs
08 July 2025
Very welcoming, couldn't do enough for us.
06 July 2025
It all went so smoothly
05 July 2025
Extremely happy with the service.
04 July 2025
I cannot think of a thing more they could have done.
04 July 2025
Gary Cooper always making buying a BMW special for our family.
02 July 2025
Very efficient and helpful staff
23 June 2025
Kept us up to date, very efficient and the exchange was smooth and very pleasant.
21 June 2025
Went the extra mile when collection day arrived
17 June 2025
My overall experience of the centre at Olbury was excellent, with Izzy being a credit to the team, she was courteous and professional through out the whole purchasing and hand off process.
10 June 2025
On time and ready when I arrived
03 June 2025
Good experience
01 June 2025
Izzie was very easy to talk to and very helpful at oldbury bmw and delivery was on time
27 May 2025
The service was exceptional and Luke Massey was professional, personal, knowledgeable and made the whole experience effortless. Plus the cars are high quality and look amazing Overall it was a wonderful experience
25 May 2025
Luke gave me regular updates regarding my purchase & was always able to answer any questions I had & went above & beyond my expectations.
22 May 2025
Answered all my enquiries, never had an issue with anything, nor no problems arised. Everything was clearly explained and detailed.
22 May 2025
Izzie was very good from start to finish
06 May 2025
This is my second brand new car from synter oldbury, and the reason is due to how I have been treated by Simon Warr, Louie Zwane and Izzie. They have been amazing throughout the process to hand over and I highly recommend. They have been professional
05 May 2025
We dealt with Alex Rousianos, who had only been with BMW for a week. He was so accommodating and polite and nothing was too much trouble. He never rushed us, in fact the branch had been closed half an hour when the deal was sealed!
03 May 2025
Very quick to be able to pick my new car up and didn't mind me test driving different cars , nothing was too much hassle
02 May 2025
Presented and dealt with really well
27 July 2025
A very easy service to deal with.
27 July 2025
Contact was helpful and able to answer my queries with help from an experienced colleague
23 July 2025
Attitude of staff was woeful.
22 July 2025
Fantastic
22 July 2025
Service was amazing as I was given a full report and my car was given a complimentary valet
22 July 2025
Carried all the work agreed
21 July 2025
Like driving the car again as new, freshly cleaned inside and out
20 July 2025
As above, salesman also tried to aggressively upsell me to a full service despite the car and his computer showing this wasn't needed for another year. Contradicted himself and then said
20 July 2025
Pleasant staff, but waited too long to get my car back.
19 July 2025
Good service and welcoming staff
19 July 2025
The video was good that they sent
18 July 2025
As above
18 July 2025
Staff very helpful
17 July 2025
Satisfied
17 July 2025
Good costumer interaction
16 July 2025
girl at reception and Ibrahim were fantastic
16 July 2025
As above.
15 July 2025
See above
14 July 2025
My phone call was answered guickly. The car was collected on time and returned early afternoon, as promised.
14 July 2025
Same as above
14 July 2025
I was very satisfied.
13 July 2025
Booked car in for MOT & headlights changed under warranty. Only told be told that they wouldnt change them now!!! How can that be? Service contact handled poorly and then the Duty Service Mgr got involved and was very good. Oldbury never been good!
13 July 2025
The whole experience was so bad. The email of the service nobody could understand. I requested a call from the manager to supply feedback but no call has been received
12 July 2025
As above very poor this visit , they told me they didn't call me as they didn't have my contact details, funny as they were on file as I go there a lot
11 July 2025
Staff were very helpful and welcoming and answered a couple of queries I had relating to my car
10 July 2025
As above
10 July 2025
Poor communication, constantly exceeded timeframes, issues still present on handover, fobbed off when trying to raise these issues, and now aftersales is non existent.
09 July 2025
No hiccups or problems. Very friendly staff.
09 July 2025
My car felt a lot better
09 July 2025
Very happy apart from the mishap with my sump plug at my previous service (whereby it leaked ALOT of oil
08 July 2025
Service was fine, however had £3 stolen out of my cup holder. 1 £2 coin and 1 £1 coin. Do not need £3, but it's the principle and do not expect to be stolen from BMW.
07 July 2025
Because they haven't resolved the problem instead made it worse
07 July 2025
Clear communication and nice customer service, friendly and with clear explanation of the work to be done
07 July 2025
As before room for improvement. Service experience satisfactory.
07 July 2025
The engineers highlighted a twisted gator cuff and estimate over £1k to get it sorted which I thought was quite high. I took the car to my usual garage and did the work for free as they said it took less than 5 minutes to fix.
07 July 2025
I asked for diagnostic test due to engine light being on and it hasn't been diagnosed nor fixed.
07 July 2025
Very satisfied with the service I received
07 July 2025
I'm completely dissatisfied. My concerns were not taken seriously, and the service lacked care, transparency, and urgency. I felt dismissed rather than supported, and the experience was stressful from start to finish.
07 July 2025
The service on the car removed every existing problems on the car which I don't experience anymore. The Office representative were also very highly professional in their customer service.
05 July 2025
I booked a 90 minute waiting appointment for an oil change. They said it was 2 hrs, chased a few times & was fobbed off it will will be soon. Total wait was 3 hours. Not acceptable. Could have been better communication. Not the first time
04 July 2025
Oliver Huxtable is extremely helpful and responds promptly. He was excellent in getting the problem resolved with my car with the support of BMW UK.
04 July 2025
See above. I've given an extra star because Sameem was actually very good when I first brought my car in and it was serviced quickly. In retrospect it makes me suspicious that something was missed when installing the 'faulty' part
04 July 2025
Answered all my queries
03 July 2025
Everything is good except took a long time @ 2 hours to take a summer checkup
03 July 2025
Prompt service
03 July 2025
Friendly people's
02 July 2025
The advisor was great
02 July 2025
Very very disappointed
02 July 2025
My experience was not good. I had an EGR recall which was known what parts were needed. I brought the car on friday in the morning and they kept it all day and did nothing and then at the end of the day they called and said they would not do it becau
02 July 2025
Same as above
02 July 2025
Olbury very nice staff and very helpful and friendly make u welcome
02 July 2025
Service was excellent
02 July 2025
Very good service
02 July 2025
Everything was faultless
02 July 2025
I had an outstanding experience with BMW. The service was exceptional, and every member of the staff was incredibly helpful and professional. I truly felt valued as a customer I would not hesitate to recommend BMW to anyone.
02 July 2025
Smooth and quick service
02 July 2025
We are satisfied
02 July 2025
Very good service
02 July 2025
All went smoothly
02 July 2025
Very satisfied with the work that was.carried out
02 July 2025
great friendly staff
01 July 2025
Work carried out as expected
30 June 2025
Brilliant, I walked in and was met straight away with politeness, directed to who I needed to see and she let me know when the car would be ready.
28 June 2025
Staff and colleagues were extremely helpful and hospitable. Listen to concerns and find solutions. Extremely Knowledgable. Will recommend this site compared to others. Customer service by Ibrahim Iqbal was impeccable! This is my go to dealership now.
26 June 2025
I would not use oldbury bmw again. I would rather go out my way and travel to another branch
25 June 2025
The works needed was done to my requirements
24 June 2025
Reece was exceptional in his customer service and dealings, the high ratings are due to his professionalism.
24 June 2025
Very pleased with the service - staff were professional and helpful. Only small downside was not receiving the vehicle health check video, which would've been useful due to raised advisories. Overall, a smooth and positive experience.
24 June 2025
The required job was completed and another fault was discovered and rectified. The car was given a complementary health check
24 June 2025
professional from start to finish. They quickly understood exactly what was needed, explained the work clearly, kept me updated throughout, and returned the car on time and spotless. The whole experience felt straightforward and hassle-free.
24 June 2025
As above
24 June 2025
For a simple query, this entire process has been quite painful. This follows on from an issue in March, when my wife took delivery of a brand new Mini, only to find that the number plates fitted were completely wrong to the actual reg on the V5 form!
23 June 2025
Happy with all aspects
23 June 2025
Too many Baristas, not enough staff serving customers
23 June 2025
Greeted on arrival and directed to my service advisor immediately who was ready to book me in and sort my appointment
22 June 2025
Very satisfied because of the perfect service provided towards me
17 June 2025
Well looked after
17 June 2025
Great service
16 June 2025
Logan did a great job even with your poor systems which have been designed to make everything non traceable or accountable.
15 June 2025
Would like the car vacuumed as well as washed when serviced.
14 June 2025
Friendly helpful staff and reasonably priced
13 June 2025
All done as requested.
09 June 2025
Efficient and friendly service
08 June 2025
Good service polite staff
07 June 2025
Very welcoming and always seem pleased to help
06 June 2025
As above
06 June 2025
The service is sold as a 90 minute process when booking. However, it took 135 minutes. Whilst this is not a long time, it is a significant delay to that specified, especially when you are waiting in the service centre for the car.
06 June 2025
so rude
05 June 2025
Car was kindly valeted but when picked up the side was splattered with a white substance . Shame I did not notice when picked up the car
04 June 2025
Booking process really easy, constant updates on work, video walkarounds. Only criticism is the cost but BMW offer good payment options.
03 June 2025
I always know the services you give will leave me satisfied
02 June 2025
Very satisfied no complaints
02 June 2025
Very pleased very expensive
31 May 2025
Did not get a free wash and vacum my car that book in advance.
29 May 2025
As above.
29 May 2025
I left 18 custard cream biscuits before my service when I got the car back 18 biscuits were counted
29 May 2025
Very friendly and excellent customer service
29 May 2025
The issue of the car squeaking has not been fixed. Had to wait 3 days for my car to be sorted with no one touching my car for a whole day. Then to top it off, i was charged £150 for diagnosing the issue when the issue hasnt even been fixed. Not buyin
29 May 2025
Nothing is too much trouble
28 May 2025
Workshop seemed overbooked or understaffed. My 90 minute appointment was literally 190 minutes. Service staff were constantly fielding customer rants for something that was beyond their control. Icing on the cake was to be charged the full MoT price.
28 May 2025
Service , and flexible times
27 May 2025
Everything was explained clearly
26 May 2025
The team worked very well. Stephen was very helpful and efficient
26 May 2025
see above
25 May 2025
My car fob is not working good since i got back my car
25 May 2025
I was treated nicely
22 May 2025
As stated in above box.
22 May 2025
See Q1
18 May 2025
Made to feel I was a special customer
18 May 2025
Hi i had my car brake fluid and engine oil changed. However bmw didn't update in my car infotainment system. I had to come back again next day just to get it updated. Upon arrival the staff member was not very helpful. I have been disappointed withit
18 May 2025
I was more than satisfied
17 May 2025
Good morning, Avi. To answer your questions please see my answers below . How was your booking/visit Booking was so confusing, I just needed a MOT but my app wouldn't let me do that, the only option close was to select a service at £105
16 May 2025
Same experiences again no changes haven't even got time to waste with this dealership anymore
13 May 2025
Good. Just abit longer than expected but otherwise good.
13 May 2025
Slick
13 May 2025
Did the job required
12 May 2025
Quick turnaround time.
12 May 2025
Dissatisfaction with the poor service, incompetence, one excuse after another why they needed to do additional things. Sounded like the technicians/ mechanics blundered through the job, with BMW at the end giving me an unfair bill for over £3560.
08 May 2025
Very satisfied. Was well looked after
08 May 2025
Because I was informed all the way through
08 May 2025
Great service
05 May 2025
No faults with service they provided
04 May 2025
The service was good
04 May 2025
Everything went smoothly and to plan
04 May 2025
Lies, broken promises & long winded excuses
04 May 2025
Staff (Reece) were good when ringing for updates on my car and keeping me up to date but there was just a delay with my car in the workshop which resulting in them having my car for 3 weeks.
04 May 2025
?
03 May 2025
Great at keeping me up to date, was polite and very helpful.
03 May 2025
First impressions count. Ladies at the desk very professional
02 May 2025
Work in progress updated and completed to agreed time schedule.
25 July 2025
5 stars